At Autovalet Supplies, we aim to provide fast, secure, and reliable delivery for all orders. Please read this policy carefully before placing your order.
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1. Order Fulfilment
All orders placed through the Autovalet Supplies website or our mobile showroom may be fulfilled and delivered by trusted third-party delivery partners.
Some specialist, bulk, or large items may also be fulfilled directly by our approved group partners, and delivery arrangements may vary depending on the product.
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2. Use of Third-Party Couriers
We use trusted third-party courier and logistics companies to deliver all orders.
Once your order has been dispatched and handed to the courier, responsibility for delivery transfers to the courier.
While we will always assist in resolving delivery issues, Autovalet Supplies accepts no liability for delivery delays, losses, or damages caused by third-party couriers, except where required by law.
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3. Delivery Times
Delivery times displayed at checkout are estimates only and are not guaranteed.
Delivery times may vary due to:
• Courier capacity
• Delivery location
• Weather conditions
• Operational disruptions
We cannot guarantee delivery on any specific date or time.
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4. Delivery Disputes & Claims
If your order is delayed, missing, or arrives damaged, you must notify us within 48 hours of the expected delivery date.
To raise a delivery dispute, please provide:
• Your order number
• Description of the issue
• Supporting evidence (photos where applicable)
We will raise a formal investigation with the courier. Outcomes are subject to the courier’s claims and investigation process, and we are not responsible for the final decision made by the courier.
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5. Incorrect Delivery Information
Customers are responsible for ensuring delivery details are complete and accurate at checkout.
We accept no liability for non-delivery, delays, or additional charges resulting from incorrect or incomplete address information provided by the customer.
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6. Delivery of Large, Bulk & Specialist Items
Some products may require special handling, pallet delivery, or partner fulfilment.
Delivery times and processes for these items may differ from standard courier deliveries.
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7. Liability Disclaimer
Once your order has been dispatched:
• Delivery becomes the responsibility of the courier
• Autovalet Supplies is not liable for delivery delays, losses, or damages caused during transit, except where required under UK consumer law
This does not affect your statutory rights.
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8. Contact Information
For shipping and delivery enquiries:
Email: sales@autovaletsupplies.com
Phone: 07866673370