At Autovalet Supplies, we aim to ensure complete satisfaction with every purchase. Please read our returns policy carefully before returning any items.
⸻
1. Scope of This Policy
This returns policy applies only to products purchased:
• Through the Autovalet Supplies website, or
• Via our mobile showroom trading under the Autovalet Supplies name.
All orders are fulfilled by Autovalet Supplies Solent.
This policy does not apply to purchases made through third-party retailers or marketplaces.
⸻
2. Returns Eligibility
To be eligible for a return:
• Products must be unused and in fully saleable condition.
• All original packaging must be intact.
• No product seals must be broken.
• Items must be returned in a condition suitable for resale.
We reserve the right to refuse returns that do not meet these conditions.
⸻
3. Change of Mind Returns
• Unused products may be returned for a refund within 30 days of purchase.
• Returns must meet the eligibility criteria outlined above.
• Return postage is the customer’s responsibility.
• We do not cover return shipping costs.
Refunds will be issued to the original payment method once the goods have been received and inspected.
⸻
4. Faulty or Defective Products
If you believe your product is faulty:
• Please contact us as soon as possible with proof of fault.
• Upon verification, we will issue a full refund or replacement, as appropriate.
We reserve the right to test returned products to determine the cause of the fault before approving a refund or replacement.
⸻
5. Return Address
All returns must be sent to:
Autovalet Supplies Solent
Unit 2, Walton Farm Estate
Bosham
West Sussex
PO18 8QB
United Kingdom
Returns must be sent using your own chosen delivery method and are not chargeable to Autovalet Supplies.
⸻
6. Contact Us
For returns queries, please contact:
Email: sales@autovaletsupplies.co.uk
Phone: 07866673370